We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal and other secure payment methods available at checkout on our official website.

All payments are processed securely through encrypted channels.

If your payment keeps failing, it may be caused by one of the following reasons:
- The billing information (name, address, ZIP code) does not match your bank or card records.
- Your bank has declined the transaction due to security checks or international payment restrictions.
- Insufficient funds or transaction limits set by your card issuer.
- Temporary system or network errors during checkout.

We recommend double-checking your billing details, trying another card or payment method, or contacting your bank to authorize the transaction. If the issue continues, please reach out to our customer service team for assistance.

We offer a range of standard and expedited shipping options through reliable carriers like USPS, UPS, and FedEx. Available methods and costs will be clearly displayed at checkout based on your location.

If the product is damaged during shipping, please take clear photos of the outer box and the damaged parts, and report it to us within 3–5 days of delivery. Our customer service team will verify the issue and arrange for replacement parts or a new product if necessary.

If the damage is caused during transportation, we will take full responsibility and cover all related costs, including shipping. Customers are not required to pay for repair or replacement in such cases.

Processing Time: Please allow 1-3 business days for us to prepare your order for shipment.
Standard Shipping takes 3-7 business days

Once your order ships, you will receive a shipping confirmation email that contains your tracking number and a link to track your package. You can also track your order by logging into your account on our site.

First, check all possible locations around your home (porch, garage, with a neighbor). Then, verify the shipping address on your order confirmation. If you still can't locate it, contact us immediately, and we will help you open a investigation with the shipping carrier.

At the moment, we mainly operate online and do not run our own branded physical stores. However, we are actively building partnerships with local bike shops and distributors in the U.S. Some of these partner shops may offer in-store viewing, assembly, and even test ride opportunities. Availability varies by region.

If you are interested in a test ride, please contact our customer service team, and we can check whether there is a partner shop near your city.

Can I change my shipping address after I've placed my order?
A: We can only modify the shipping address if your order has not yet been processed and shipped. Please contact us immediately at support@uniscobike.com with your order number and the correct address. We cannot reroute packages that have already been shipped.