FAQ
Do I need to assemble the bike myself after delivery? Is the installation complicated?
Our e-bikes arrive about 85–90% pre-assembled. You only need to install a few basic parts such as the front wheel, handlebar, pedals, and seat post.
We provide clear instructions and tools in the package, and most customers can finish the setup in 30–45 minutes without professional help. For extra convenience, you can also take the bike to a local bike shop for assembly if you prefer.
Can I ride this e-bike in the rain? What is the waterproof rating?
Yes, the bike can be safely used in light to moderate rain. All core electronic components (battery, motor, display, and controller) are built with a water-resistant design, rated at IPX6.
This means they are protected against splashing water from any direction. However, the bike is not fully waterproof, so it should not be submerged in water or ridden through deep puddles. For best performance and long-term durability, we recommend drying the bike after riding in wet conditions.
Does this e-bike require registration or a license plate?
In most regions, our e-bikes are classified as Class 2 bicycles, which usually do not require a license plate, driver’s license, or vehicle registration.
They are designed to comply with U.S. e-bike regulations, making them legal to ride on roads and bike lanes in most areas.
As a new brand, how can you guarantee that the product I purchase is reliable? Will I be able to receive after-sales support?
Even though we are a new brand, we take product quality and customer satisfaction very seriously.
All of our e-bikes go through strict quality control and testing before shipment, and we work with the same top-tier suppliers used by well-known international brands. In addition, we provide a comprehensive warranty policy (up to 2 years for core components) and responsive 24/7 after-sales support. If you ever encounter an issue, our customer service team will be ready to help with troubleshooting, replacement parts, or warranty claims.
How long does it take to ship after placing an order?
Orders are usually processed within 1 business day after confirmation. All products are shipped from our U.S. warehouse.
Can I get a discount?
We occasionally offer seasonal promotions, holiday sales, or special discounts through our official website and authorized partners. Please follow our website and social media channels to stay updated on the latest offers. For bulk purchases or dealer inquiries, you may also contact our sales team for customized discount options.
Where are your service centers located?
We currently do not operate physical service centers directly. Instead, we provide after-sales support by shipping spare parts from our U.S. warehouse and offering step-by-step technical guidance remotely. For customers who prefer in-person service, our bikes can also be taken to most local bike shops for assembly, repair, or maintenance. If needed, our support team can recommend partner shops in certain areas.
Who is responsible for the shipping cost? Where are the goods shipped from, and what is the delivery time?
For standard orders, shipping costs within the continental U.S. are covered by us. If the order involves a return that is not due to a product quality issue or shipping error, the customer will be responsible for the return shipping cost.
All products are shipped from our U.S. warehouse, ensuring quick processing and reliable delivery. The typical delivery time is 5–7 business days after the order is confirmed, depending on the destination.